At Shivam Sarees, customer satisfaction is our top priority. We strive to provide the best quality products, and we hope you love your purchase. However, if you are not completely satisfied, we’re here to help!
Returns
You can return eligible items within 7 days of receiving your order. To be eligible for a return, please ensure:
- The item is unused, unwashed, and in the same condition that you received it.
- The product is in its original packaging with all tags and labels attached.
- A valid proof of purchase is provided.
Non-Returnable Items
Please note that the following items cannot be returned:
- Products that have been worn or damaged by the customer.
- Customized or tailored sarees.
- Sarees purchased during clearance or sale events.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a full refund will be processed within 5-7 business days. The refund will be automatically applied to your original payment method.
Please note:
- Shipping charges are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your customer support email]. We will assist you in arranging a replacement.
Return Process
- Contact us: To initiate a return, please email us at Shivamsareespune@gmail.com with your order details and reason for return.
- Ship the product: After confirmation, please send the product to our return address provided in the email.
- Processing: Once we receive the product, we will inspect it and notify you of the refund or exchange status.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:
- Check your bank account or credit card company.
- Contact your bank as processing time may vary.
If you’ve done all this and still have not received your refund, please contact us at Shivamsareespune@gmail.com
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Contact Us
If you have any questions about our Refund and Return Policy, please don’t hesitate to reach out to our customer support at +91 80805 46661.